Transport for London (TfL) has announced the resumption of applications for 18+ Student, 18-25 Care Leaver, and Apprentice Oyster photocards. This follows a temporary suspension due to a sophisticated cyber security incident that occurred on 1 September.
While TfL prioritizes the security of its network and customer data, the incident has caused significant disruption to photocard services. To mitigate the impact, TfL has implemented a phased approach to restoring photocard applications.
Key Points:
- Resumed Applications: 18+ Student, 18-25 Care Leaver, and Apprentice Oyster photocard applications are now open.
- Phased Restoration: Applications for 60+ and 5-10, 11-15, and 16+ Zip photocards will reopen later this month.
- Expired Zip Photocards: Expired 5-10 and 11-15 Zip Oyster photocards will continue to be valid until 31 December 2024.
- Refund Process: TfL will provide information on how to claim refunds for additional travel costs incurred during the photocard website outage.
TfL is working diligently to address the security issues and restore full service. Customers are advised to monitor TfL’s website and social media channels for updates.